General questions
What is Academic Hero?
Academic Hero is a platform that has been offering digital solutions for the education sector since 2010 to make universities and educational institutions more efficient.
What problems does Academic Hero address in the education sector?
They address skills shortages in IT and administration, competition for students, internationalization and the digitalization of processes.
How longhas Academic Hero been around?
The platform has been around since 2010 and has been operating under the name Academic Hero for several years.
How many customers does Academic Hero have?
You have over 70 customers in the education sector.
What is the main goal of Academic Hero?
You aim to revolutionize the administrative and organizational challenges in educational institutions.
How does Academic Hero support digitalization in the education sector?
By providing tailor-made digital solutions that increase process efficiency and enable time savings.
What types of solutions does Academic Hero offer?
They develop digital platforms that offer self-service functions for students and systems to increase administrative efficiency.
How is Academic Hero organizationally integrated?
Academic Hero is not an independent company, but a brand of Brain Appeal GmbH. This allows Brain Appeal's resources and expertise in the education sector to be directly incorporated into the development and optimization of the Academic Hero platform, which constantly improves its quality and efficiency. Brain Appeal was founded in 1998.
What is the importance of customer service at Academic Hero?
You provide local support and service to ensure effective communication and support.
What is the composition of the Academic Hero team?
The team consists of former university staff, university solutions specialists and academic staff.
Legal issues
Where is Academic Hero's data stored?
All customer data is stored exclusively in Germany.
What does Academic Hero guarantee with regard to customer data?
That no customer data is stored outside Germany in order to protect its integrity and confidentiality.
What isAcademic Hero's commitment to data protection?
They set high security standards for the protection of data and guarantee compliance with the General Data Protection Regulation (GDPR).
Does Academic Hero adhere to the Minimum Wage Act (MiLoG)?
Yes, Academic Hero strictly adheres to the Minimum Wage Act (MiLoG). As the conception, design, project management and software development is carried out exclusively in Germany, it is not possible for foreign suppliers to circumvent the law. In addition, wages in the required IT professions are generally above the minimum wage level, which ensures compliance with the minimum wage at all times. This guarantees fair payment in line with German labor standards.
What does the high data protection standard mean for customers?
It offers legal security and protects users' personal data.
What data protection measures does Academic Hero offer?
They use SSL encryption, principles of data minimization and strict GDPR compliance.
Technical questions
What does "Software Made in Germany" mean at Academic Hero?
The solutions are developed and hosted exclusively in Germany. This stands for high quality, reliability and data protection in accordance with German and European laws.
How does Academic Hero guarantee the quality of its products?
Through thorough planning, precise execution and careful quality assurance.
Questions about sustainability
What energy sources does Academic Hero use for its operations?
They use 100% green electricity from renewable energy sources for their operations and data centers.
What is Academic Hero doing for the environment?
In addition to the use of green electricity, they attach great importance to the environmentally conscious operation of their data centers.
Clemens Molinari
Contact person for Campus Rails
HWG Ludwigshafen uses Campus Time to record working hours
" We needed a modern and flexible working time recording system that could also map mobile working, traffic light account functions and long-term accounts. It not only had to record the working hours and absences of our pay-scale employees, but also, for example, approval procedures. Brain Appeal provided a convincing solution by implementing time recording software that was individually adapted to our needs. By introducing a modern time recording system that can also be used on mobile devices, we have optimized processes for employees, managers and the HR department. The employees at Brain Appeal responded constructively to our wishes throughout the entire project phase, involved us closely in all processes and provided rapid technical support at all times. "
Antje SchumacherHochschule für Wirtschaft und Gesellschaft Ludwigshafen
Introduction of the semester ticket at the Kunstakademie Münster
Together with the company Brain Appeal, the Kunstakademie Münster was able to offer its students the opportunity to obtain their semester tickets directly from the online ticket system within a short project period.
This innovative solution and the associated transformation of old, analog processes into automated, digital processes have significantly relieved the administrative staff of the Kunstakademie Münster since the project was launched. We, as the local IT service provider of the Kunstakademie Münster, found the cooperation and communication with the employees of Brain Appeal to be very exemplary. Above all, the structured project process and the clearly defined requirements have made the collaboration much easier and thus convinced us. Even a subsequent order from the Kunstakademie Münster regarding a functional extension of the solution was quickly conceived and professionally implemented.We and those responsible at the Kunstakademie Münster would very much welcome another collaboration.
Michael CordesKunstakademie Münster
When it needs to be individual, fair and transparent
We started recording working times over 10 years ago and eventually developed a time recording system for ourselves. Why? On the one hand, as a software manufacturer, it makes sense to develop software that is optimized for our own needs. But the much more important reason is that recording working hours is fair for both employees and the company. It's important to me to make my company a place where I enjoy working - which I do. It's rare, but I can rely on my team when there's a heavy workload. Because any overtime is documented in Campus Time and then reduced again. This ensures a healthy work-life balance. It is also important for me to allocate time to projects and support services in order to document them in a comprehensible way for our customers.
Jörg OswaldBrain Appeal GmbH
Satisfied customers
These universities use Academic Hero's campus products
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